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Broadband help and FAQs
Broadband: frequently asked questions
Got a question? Here are some of the things that our customers most often want to know about Virgin Broadband.
- What does unlimited broadband mean?
- Can anyone get Virgin Broadband?
- What about internet security?
- Can I keep my children safe online?
- Can more than one computer use my broadband connection?
Switching to Virgin
It couldn't be easier to switch: you can normally keep the landline number you have now, and you don't need a MAC code. MAC stands for Migration Authorisation Code. You normally need to request this from your current broadband provider before you can switch to another provider, and it can take up to 5 days to get it. Because we've got cable, we don't need you to give us a MAC code, so it's one less thing for you to worry about.
Broadband set-up
Ready to go? When you order your package, you'll be able to choose the installation option that's most convenient for you. Whichever you choose, getting set up is a piece of cake.
Choose your broadband package
| Size: L - up to 10Mb | Size: XL - up to 20Mb | Size: XXL - up to 50Mb |
|---|---|---|
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£5 a month*
+ Unlimited weekend UK landline calls
Find out more
for 3 months, |
£10 a month*
+ Unlimited weekend UK landline calls
Find out more
for 3 months, |
for 3 months, |
|
*Plus a Virgin Phone line for £11 a month. These offers require you to pay by Direct Debit and use eBilling. Other options shown below. |
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Or build your own bundleCreate your perfect mix of broadband, TV & phone
Broadband+TV+Phone
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The Legal Stuff
1 Copyright owner's permission may be required for the downloading of music. Download time based on 5MB music track file size.
2 Up to 50Mb rollout due to complete summer 2009.
†Average actual download speeds: Three-month average of actual 5MB file FTP download speeds in period 1 Oct 2008 to 31 Dec 2008 - Virgin Media up to 10Mb fibre optic broadband vs BT, Tiscali and Orange ADSL Max broadband products (up to 8Mb). Data from Epitiro.
