Virgin Media - Home

The Legal Stuff

If you prefer not to pay by Direct Debit and/or want to receive a paper bill, the monthly price for your Virgin Phone line with these options is: Phone line and non-Direct Debit payment handling: £16; Phone line and paper bill: £12.25; Phone line, non-Direct Debit payment handling and paper bill: £17.25 (£18.50 with mobile broadband paper bill). Prices include a £5 payment handling charge payable to Virgin Media Payments Ltd and/or a paper bill charge of £1.25.

SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to network capacity, 12-month minimum term contract. If you cancel during the minimum contract period you will incur an early disconnection fee.

Free installation offer: Free installation includes standard and Quickstart installation worth up to £35. This offer is available for online purchases that include cable broadband and phone services as part of a bundle including TV size M+, L or XL on a 12 month contract. The credit will be applied to your first monthly bill. Offer available to new customers only. As part of this offer, Priority install is reduced to £30 (normal price £65). Free installation offer does not include V+ set-up fee (Current V+ set-up fee offer is £75). Free installation offer ends 31 st January 2010. Check out the Product terms and conditions. This offer may not be used in conjunction with certain other offers. To see if another offer qualifies for free installation, check that offer's Legal Stuff.

First 2 months free offer (triple bundles): Offer ends 31/12/09. Available to new customers (subject to status and credit checks). You will receive the first 2 months of your TV, broadband and call package free via credit applied to your bill . Only available when taking at least the following minimum bundle: TV size: M+, broadband size: L (up to 10Mb) and phone size: M (Talk Weekends) at £19.50, when you take a Virgin phone line at £11 per month. During the first 2 monthsyou will be charged for phone line rental (£11 a month) plus any calls outside of your call package, on-demand purchases and service upgrades. Standard prices apply thereafter. If you choose the Talk Evenings & Weekends, Talk Unlimited, Talk International or Talk Mobile call package, the subscription charge for that call package applies for the first 2 months. Downgrading services in your bundle during the minimum period will attract a charge. Customers must retain a minimum of TV size:M+ for duration of contract. Not to be used in conjunction with any other offer.

First 2 months free TV offer (dual bundles) : Offer ends 31/12/09. Available to new customers (subject to status and credit checks). You will receive the first 2 months of your TV service free (currently M+ £5.50, L £10 and XL £21.50) via credit applied to your bill. Downgrading services in your bundle during the minimum period will attract a charge. Customers must retain a minimum of TV size:M+ for duration of contract. Not to be used in conjunction with any other offer.

Free wireless router offer for L and XL: Wireless-enabled equipment required. Available to all new Broadband customers taking our size L and size XL Broadband services (subject to status and credit checks).

1 You will not be charged for the first hour of direct-dialled local and national geographic voice calls (numbers beginning 01, 02 or 03) made during the weekend period (all day Saturday and Sunday). Re-dial before 60 minutes to avoid call charges. For full details of call charges and connection fees, visit our calling costs page.

2 Acceptable Use Policy applies. Traffic Management operates from 4pm to 9pm and 10am to 3pm to ensure a consistent user experience.

³ PCguard Total is not compatible with Macs.

V Stuff: Back-up software not yet Mac-compatible. Watch this space, we.re working on it and you can still use V Stuff to upload files, share and print photos online. Free prints are available for 12 months following the activation of V Stuff. P+P for first 3 orders free of charge. Monthly print allowance cannot be carried over into next month. V Stuff terms and conditions apply.

Premium TV services are provided by Virgin Media Entertainment, the trading name of Future Entertainment S.à.r.l which is a subsidiary of Virgin Media Inc. Premium channels or package upgrades, once ordered, must be kept for a minimum of 30 days. (Excludes pay-per-night channels.)

V+HD £75 set-up fee offer: Set-Up fee is £75 with all TV packages for all new Virgin TV customers (subject to status and credit checks). Offer also available to existing Virgin TV size M, TV size M+ (Starter), TV size L and TV size XL customers when they keep their existing set-top box (at a cost of £5 a month) in addition to their new V+HD connection. Offer price of £75 only applies to first new V+HD box set-up. Second and subsequent V+HD box set-up charged at £150 per V+HD box. V+ subscription is included with TV size XL or £5 a month with TV size M, TV size M+ (Starter) and TV size L. Offer ends 31st December. Available while stocks last. Existing Virgin TV customers should call 0845 840 7777 to get this offer. (For details about how much it costs to call our team, go to www.virginmedia.com/callcosts). Calls may be monitored. V+HD must be kept for your minimum contract term. V+HD Box may differ to that depicted. V+HD box remains the property of Virgin Media.

Catch-up TV content available for 7 days after broadcast. Once purchased, all chargeable on demand content must be viewed in 24 hours.

Free repairs to set-top boxes excludes mistreatment.