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The Legal Stuff

If you prefer not to pay by Direct Debit and/or want to receive a paper bill, the monthly price for your Virgin Phone line with these options is: Phone line and non-Direct Debit payment handling: £16; Phone line and paper bill: £12.25; Phone line, non-Direct Debit payment handling and paper bill: £17.25 (£18.50 with mobile broadband paper bill). Prices include a £5 payment handling charge payable to Virgin Media Payments Ltd and/or a paper bill charge of £1.25.

SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to network capacity, 12-month minimum term contract. If you cancel during the minimum contract period you will incur an early disconnection fee.

General: Installation charges apply (starting from £35 for standard installation and, subject to availability, from £15 for Quickstart self-install. Quickstart self-install is not available for up to 50Mb broadband). An additional £20 activation fee is payable for 50Mb Broadband. Payment may be required in advance. All prices include VAT. These terms and conditions are in addition to and form part of our standard customer service contract.

Free installation offer: Free installation includes standard and Quickstart installation worth up to £35. This offer is available for online purchases that include cable broadband and phone services as part of a bundle including TV size M+, L or XL on a 12 month contract. The credit will be applied to your first monthly bill. Offer available to new customers only. As part of this offer, Priority install is reduced to £30 (normal price £65). Free installation offer does not include V+ set-up fee (Current V+ set-up fee offer is £75). Free installation offer ends 31 st January 2010. Check out the Product terms and conditions. This offer may not be used in conjunction with certain other offers. To see if another offer qualifies for free installation, check that offer's Legal Stuff.

Premium TV services are provided by Virgin Media Entertainment, the trading name of Future Entertainment S.à.r.l which is a subsidiary of Virgin Media Inc. Premium channels or package upgrades, once ordered, must be kept for a minimum of 30 days. (Excludes pay-per-night channels.)

V+HD £75 set-up fee offer: Set-Up fee is £75 with all TV packages for all new Virgin TV customers (subject to status and credit checks). Offer also available to existing Virgin TV size M, TV size M+ (Starter), TV size L and TV size XL customers when they keep their existing set-top box (at a cost of £5 a month) in addition to their new V+HD connection. Offer price of £75 only applies to first new V+HD box set-up. Second and subsequent V+HD box set-up charged at £150 per V+HD box. V+ subscription is included with TV size XL or £5 a month with TV size M, TV size M+ (Starter) and TV size L. Offer ends 31st December. Available while stocks last. Existing Virgin TV customers should call 0845 840 7777 to get this offer. (For details about how much it costs to call our team, go to www.virginmedia.com/callcosts). Calls may be monitored. V+HD must be kept for your minimum contract term. V+HD Box may differ to that depicted. V+HD box remains the property of Virgin Media.

Catch-up TV content available for 7 days after broadcast. Once purchased, all chargeable on demand content must be viewed in 24 hours.

Free repairs to set-top boxes excludes mistreatment.

Free wireless router offer for L and XL: Wireless-enabled equipment required. Available to all new Broadband customers taking our size L and size XL Broadband services (subject to status and credit checks).

V Stuff: Back-up software not yet Mac-compatible. Watch this space, we.re working on it and you can still use V Stuff to upload files, share and print photos online. Free prints are available for 12 months following the activation of V Stuff. P+P for first 3 orders free of charge. Monthly print allowance cannot be carried over into next month. V Stuff terms and conditions apply.

1 PCguard Total is not compatible with Macs.

2 Acceptable Use Policy applies. Traffic Management operates from 4pm to 9pm and 10am to 3pm to ensure a consistent user experience.

3 You will not be charged for the first hour of direct-dialled local and national geographic voice calls (numbers beginning 01, 02 or 03) made during the weekend period (all day Saturday and Sunday). Re-dial before 60 minutes to avoid call charges. For full details of call charges and connection fees, visit our calling costs page.

Available to new and existing customers taking an additional cable service (subject to status and credit checks). Cable bundle: up to 10Mb broadband, 67 TV channels and unlimited UK weekend landline calls for £19.50 when you take a Virgin phone line for £11 a month. Downgrading services in your bundle during minimum period will attract a charge.
Mobile: 18 month contract. If you cancel during the contract you will incur an early disconnection fee. Subject to UK credit check and payment by Direct Debit. Exclusive extras only available to Virgin Media cable or national customers. Phones subject to availability. Delivery charge of £4.88 applies to web and phone orders. Standard minutes and texts are for UK calls to UK landlines (01, 02 03 numbers) and mobile networks. Virgin minutes are for UK calls to UK Virgin mobiles. Calls to 0500 and 0800 numbers cost no more than 25p per min. in the UK. Prices shown include 17.5% VAT. A monthly bill credit will be given for the new VAT rate. Pay Monthly terms of service apply. Full details at virginmobile.co.uk, or call.