Legal Stuff

SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to network capacity, minimum term contract.

Phone: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 or 03) starting within the Weekend (all day Saturday and Sunday) period. Re-dial before 60 minutes to avoid call charges. For full details of call charges and connection fees which apply to all other chargeable visit our calling costs page.

Broadband: Acceptable Use Policy applies. Minimum computer requirements apply. Speed of internet connection assumes components working at optimum speed and capacity.

Free wireless router offer for L and XL: Wireless enabled equipment required. Available to all new Broadband customers taking our Size: L and Size: XL Broadband services (subject to status and credit checks). Wireless router for XXL: Wireless router and adaptor are included your package. Equipment remains property of Virgin Media.

1GB Mobile Broadband Media exclusive: Offers available to new and existing Virgin Media customers. Offers: (1) 1 GB for £5 per month; and (2) 1 GB for £10 per month. Eligibility: Offer 1 available with either Virgin Media cable broadband size: L, XL or XXL or National Unlimited Broadband and Talk Anytime (Bundle 1). Offer 2 available with either Virgin Media cable broadband size: M or National Unlimited Broadband and Talk Evenings and Weekends (Bundle 2) or National Unlimited Broadband. Offers are subject to status and credit checks. Conditions: If within your mobile broadband contract term you downgrade cable broadband from size: XXL, XL or L to size: M, or downgrade National Unlimited Broadband and Talk Anytime (Bundle 1) to either National Unlimited Broadband and Talk Evenings and Weekends (Bundle 2) or National Unlimited Broadband, you will no longer be eligible for the £5 monthly tariff and your tariff will be increased to £10 per month for the remainder of the mobile broadband contract term. If during your mobile broadband contract term you terminate your Virgin Media home broadband service, you will no longer be eligible for the exclusive mobile broadband tariff and your 1 GB monthly payment will increase to £12 for the remainder of the 12 month term. General: 12 month mobile broadband contract applies. Offer not available with any other offer unless explicitly stated. Mobile broadband is subject to UK credit check and payment by direct debit. Terms and Conditions for Virgin Mobile Pay Monthly Contract apply. Data bundle is for use within UK only. Access to mobile broadband and speeds are subject to network coverage. Mobile broadband does not support Voice-over-Internet Protocol. Where your use exceeds your monthly allowance, you will be charged at the out of bundle rate of 1.46p per MB. Roaming charges apply to your use outside UK. For full terms and conditions of mobile broadband visit www.virginmobile.com/legal stuff. Further legal stuff applies to Virgin Media home broadband: check out the Virgin Media terms and conditions.

General: Installation charges apply (starting from £35 for standard install and, subject to availability, from £15 for Quickstart self-install). Payment may be required in advance. All prices include VAT.

You must, at a minimum, take all services included in your bundle for your minimum contract term. If you change any part of your bundle, standard prices apply. Not to be used in conjunction with any other offer.

Free installation offer: Free installation includes standard and Quickstart installation worth up to £35. This offer is available for online purchases that include cable broadband and phone services as part of a bundle including TV size M+, L or XL on a 12 month contract. The credit will be applied to your first monthly bill. Offer available to new customers only. As part of this offer, Priority install is reduced to £30 (normal price £65). Free installation offer does not include V+ set-up fee (Current V+ set-up fee offer is £75). Free installation offer ends 31st March 2010. Check out the Product terms and conditions. This offer may not be used in conjunction with certain other offers. To see if another offer qualifies for free installation, check that offer's Legal Stuff.

First 2 months free offer (triple bundles): Offer ends 31/03/10. Available to new customers (subject to status and credit checks). You will receive the first 2 months of your TV, broadband and call package free via credit applied to your bill . Only available when taking at least the following minimum bundle: TV size: M+, broadband size: L (up to 10Mb) and phone size: M (Talk Weekends) at £19.50, when you take a Virgin phone line at £11.99 per month. During the first 2 months you will be charged for phone line rental (£11.99 a month) plus any calls outside of your call package, on-demand purchases and service upgrades. Standard prices apply thereafter. If you choose the Talk Evenings & Weekends, Talk Unlimited, Talk International or Talk Mobile call package, the subscription charge for that call package applies for the first 2 months. Downgrading services in your bundle during the minimum period will attract a charge. Customers must retain a minimum of TV size:M+ for duration of contract. Not to be used in conjunction with any other offer.

First 2 months free TV offer (dual bundles) : Offer ends 31/03/10. Available to new customers (subject to status and credit checks). You will receive the first 2 months of your TV service free (currently M+ £5.50, L £11 and XL £23) via credit applied to your bill. Downgrading services in your bundle during the minimum period will attract a charge. Customers must retain a minimum of TV size:M+ for duration of contract. Not to be used in conjunction with any other offer.

Check out the Product terms and conditions.

If you prefer not to pay by Direct Debit and/or want to receive a paper bill, the monthly price for your Virgin Phone line with these options is: Phone line and non-Direct Debit payment handling: £16.99; Phone line and paper bill: £13.24; Phone line, non-Direct Debit payment handling and paper bill: £18.24 (£19.49 with mobile broadband paper bill). Prices include a £5 payment handling charge payable to Virgin Media Payments Ltd and/or a paper bill charge of £1.25

Premium TV services are provided by Virgin Media Entertainment, the trading name of Future Entertainment S.à.r.l which is a subsidiary of Virgin Media Inc. Premium channels or package upgrades, once ordered, must be kept for a minimum of 30 days. (Excludes pay-per-night channels.)

V+HD £75 set-up fee offer: Set-Up fee is £75 with all TV packages for all new Virgin TV customers (subject to status and credit checks). Offer also available to existing Virgin TV size M, TV size M+ (Starter), TV size L and TV size XL customers when they keep their existing set-top box (at a cost of £5 a month) in addition to their new V+HD connection. Offer price of £75 only applies to first new V+HD box set-up. Second and subsequent V+HD box set-up charged at £150 per V+HD box. V+ subscription is included with TV size XL or £5 a month with TV size M, TV size M+ (Starter) and TV size L. Offer ends 31/03/10. Available while stocks last. Existing Virgin TV customers should call 0845 840 7777 to get this offer. (For details about how much it costs to call our team, go to www.virginmedia.com/callcosts). Calls may be monitored. V+HD must be kept for your minimum contract term. V+HD Box may differ to that depicted. V+HD box remains the property of Virgin Media.

Catch-up TV content available for 7 days after broadcast. Once purchased, all chargeable on demand content must be viewed in 24 hours.

Free repairs to set-top boxes excludes mistreatment.