Moving Home
Moving to another on cable area?
Having your services disconnected or re-installed
Paying for your services
Moving from on cable to non cable services
Moving to another cable area?
Here's everything you need to know. How do I transfer my services?Easy. Just give our Movers team a call on 0845 454 1111.We'll fix a date that suits you best to install your new services. That can be in 14 days or less. Just let us know which date you're moving as soon as you can. Can I keep the same telephone number?
We hope so! Sometimes it's subject to local availability, but in most cases you can keep your telephone number. I'd like to change my telephone number when I move. Can I?
If you'd like to, you can! If you're moving within the local area it's free of charge. I'm renting my new home. Can I still get Virgin Media services?
Sure. You just need to get permission from your landlord first. I'd like to get Virgin TV at my new house. Can I?
Sure. We can send an engineer round to install your Virgin TV service. Just give us a call on 0845 454 1111 and we'll fix a date that suits you best. And if you need any help choosing the package that suits you, our team will be able to help. What do I do if my moving date changes?
Don't worry, we can rearrange your installation for you - it's no problem at all.
Having your services disconnected or re-installed
Do you need to disconnect the service at my old house?If you're taking your Virgin Media services with you, then we won't need to come round to disconnect your services, we can simply close your old account at this address, so no one can run up a bill on your behalf. All you need to do is take your modem and your set top box to your new home, where our engineers will install them for you.
Not taking your Virgin Media services with you? We'll drop round and pick up your TV set top box and modem. Give us a call and we'll fix a day that suits you best. Do I need to be at my new house when my service is installed?
Yes. We'll need you, or someone who lives with you (and who's over 18), to be around when we call. They'll need to make decisions about where the services will go. When you install my services, will you need to lay any cables underground?
If services have previously been installed at the property, all the cabling will be available. However, if we need to add/replace any cabling we will discuss this with you before the installation. There is a broadband TV/telephone socket at the new address, but I want it in a different place. Can this be done?
Yes, depending on the socket, it can be installed as close to your preferred location as possible. Just let the engineer know where you would like to place the socket before he gets started.
Paying for your services
What happens to the final bill from my previous address?Your final bill will arrive at your new address around 7 days after your services are transferred. It'll cover the services you used at your old address up until the date we disconnected them. Since you pay for your services in advance, we'll refund any extra money we owe you. Then you'll receive a new bill for services at your new home. Just like normal, you'll pay for your services in advance. I currently pay my account by Direct Debit. Will I need to reset this when I move?
No. As long as your bank details stay the same, you won't need to change a thing.
Moving from on cable to non-cable services
I'm moving to a non cabled area, can I still receive services?Absolutely! If you are moving into a non-cable area then we can sort things out so that your connection is ready and waiting for you when you move in. Give us a call on 0845 454 1111 (it costs the same as a local rate call) let us know your new address and phone number and we can set things up at your new place. Just remember to give us 14 days notice so we've got enough time to sort things out. What is non cable and what can I get?
If your new home is in a non cable area, then we'll deliver new services to you down your BT phoneline.
Right now you can get:
- Free TV (with over 40 channels)
- Fast reliable broadband
- Flexible home phone package
- A very different mobile service
Just give us a call and we'll make all the arrangements for you. What about my contract?
Don't worry about your old contract. You can simply start a new one when you get your non cable services.