Help & support

Important information about the Royal Mail postal strike

Due to the Royal Mail strike action, there may be a delay in you receiving correspondence from us which will include the contract for your services (and welcome pack). As this will be sent in the post, please allow extra time for this to be delivered. Delivery of mobile handsets and quick start packs will be unaffected by the strike as these are despatched to you by courier.

If you order a SIM card on its own with your bundle then this will also be sent in the post, so extra time for delivery of your SIM card should be allowed.

Unfortunately this is something that is out of the control of Virgin Media, but we apologise for the inconvenience this may cause.

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