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Has your new TV Smart Card arrived?
If it has, it's easy to replace your old TV Smart Card with the new card.
If you're not sure what to do, click on the button below to watch our simple video tutorial and to find out more about what's happening.
If you've not got your new TV Smart Card yet, see our FAQ.
Find out more
Lost access to Virgin TV channels?
If you don't have a valid subscription you may lose access to Virgin TV or channels you don't subscribe to.
Fancy upgrading or joining us?
Why not check out our fantastic XL TV package.
- 160 channels
- Catch Up TV
- V+HD
Get all this for just £27.50 a month
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