Find the answers fast

1. First up, what is broadband?
2. What makes Virgin Broadband special?
3. What does unlimited broadband mean?
4. Can anyone get Virgin Broadband?
5. Do I need a special computer to get Virgin Broadband?
6. What about internet security?
7. What does webspace mean?
8. Can I control which sites my children see?
9. Do I have to use Virgin Broadband as my Internet Service Provider (ISP)?
10. What is a NIC (Network Interface card)?

First up, what is broadband?

It's like dial up's faster, cleverer, younger brother. Your computer doesn't need to make a connection to the network each time you want to use it; it's connected all the time. Plus, you can use your home phone while you're on the internet. Broadband also lets you send and receive large chunks of information faster, which is perfect if you want to send photos or download music and movie trailers.

What makes Virgin Broadband special?

When you choose Virgin Broadband, you get:

• A fast, reliable internet connection
• A service that's 3 times faster than BT, AOL or Tiscali
• Unlimited downloads as a basic right. Letting you download more music, movies and TV shows.
• Internet security features for extra peace of mind.

One more thing, it doesn't matter how far you live from the exchange. Since it's delivered by cable, your download speeds aren't affected by the distance your PC is from the telephone exchange.

What does unlimited broadband mean?

No download limits. Unlike some of our competitors, you get unlimited^° downloads as a basic right so you can load up on music, films...whatever you're into.

Can anyone get Virgin Broadband?

Yes - no problem. Our broadband service does not tie up your TV connection or phone line.

Depending on where you live, there are two ways to get Virgin Broadband:

• By fibre optic cable (on cable)
• Or down your phone line (non-cable)

Either way, you can look forward to a better service and a fairer deal. To see which one is available in your area, check your postcode now.

Do I need a special computer to get Virgin Broadband?

To use Virgin Broadband, you'll need to check that your computer is compatible.

Most are, but it's worth checking that it can deliver the internet connection speeds that our broadband service offers. Check your computer is compatible here.

What about internet security?

You can protect your PC from top to bottom with our internet security packages. With Virgin Broadband, PCguard* comes free with all our packages and includes Firewall, Anti-Virus, Pop-Up Blocker and Privacy Manager features. Or for added protection you can get our PCguard Total*. This has all the features of PCguard plus Anti-Spyware, Identify Theft Protection and Parental Control extras.

What does webspace mean?

My space, your space, create your own space online with Virgin Broadband. You can use it to share your photos, write a blog...or pretty much anything you like. Each Virgin Broadband package comes with up to 55mb of webspace to call your own.

Can I control which sites my children see?

Yes. You can pick and choose which sites your children can see with our Parental Control feature in PCguard Total.

Do I have to use Virgin Media as my Internet Service Provider (ISP)?

Yes. When you order any of Virgin Broadband packages, Virgin Media automatically becomes your Internet Service Provider (ISP).

What is a NIC (Network Interface Card)?

Network Interface Card (NIC) connects the high-speed modem necessary for broadband to your computer via an Ethernet connection. If you do need an NIC, they can usually be bought from most high street computer shops who will probably fit it for you as well.