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Check your computer is all set and ready to go...

Here's a list of minimum requirements your computer will need to use our Broadband service. 

PC - Minimum Computer Specification
Feature Broadband Dial-up
Processor300Mhz300Mhz
Operating SystemWindows 2000 pro, Windows XPWindows XP
Memory128 MB RAM128 MB RAM
Hard Drive 125 MB free space150 MB free space.
Disk DriveCD-ROM driveCD-ROM drive
Email ClientOutlook Express 5.5/6Outlook Express 5.5/6
Internet BrowserInternet Explorer version 5.5, 6 (sp1+sp2)Internet Explorer version 5.5, 6 (sp1+sp2)
Computer Interface Ethernet card(NIC) Ethernet only interface support for new customers after the 8 February 2007. Customers connected prior to this date will still be eligible for support. USB support is not available to customers joining after 8 February 2007.Dial-up modem (33.6kbps recommended minimum speed but 56kbit/s (V92) will improve online experience)
Screen Display SVGA display 800x600x256 colours or greaterSVGA display 800x600x256 colours or greater
Connection MethodCable modemTelephone line

Apple Mac - Minimum Computer Specification
Feature Broadband Dial-up
ProcessorPower PC 300Mhz +Power PC 300Mhz +
Operating SystemMac OS 9.0+ (including OSX)Mac OS 9.0+ (excluding OSX)
Memory64 MB RAM32 MB RAM
Hard Drive150 MB free space150 MB free space
Disk DriveCD-ROM driveCD-ROM drive
Email ClientMac MailMac Mail
Internet BrowserSafari 1.2 +Safari 1.2 +
Computer InterfaceEthernet card (NIC)Dial-up modem (33.6kbps recommended minimum speed but 56kbit/s (V92) will improve online experience)
Screen displaySVGA display 800x600x256 colours or greaterSVGA display 800x600x256 colours or greater
Connection MethodCable modemTelephone line