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Traffic management trial

STM Trial

Over the coming months, we'll be conducting a trial on the way we manage our network in certain parts of the country. During these months, we'll be making a few changes to our Traffic Management policy, to help us figure out how to improve the quality of service we provide to our customers.


Our Traffic Management policy makes sure our service is fair for everybody, by occasionally moderating speeds for the top 5% of customers who are downloading and/or uploading an unusually large amount of data.


The aim of this trial is to enhance the way we do this, limit the number of people who have their speeds moderated and ultimately improve the service we deliver to all our customers.


What areas are affected?

Preston
Wigan
Blackpool
Aldershot
Acton
Other areas TBA

So, what's changing?

Our current trial policy is shown below, however, since it's a trial, it can change at any time. All that means is that it's a good idea to check this page regularly if you live in an affected area and want the latest version.


New traffic management profile details
Broadband Size M L XL
Downstream speed 2Mb 10Mb 20Mb
Upstream speed 256Kb 512Kb 768Kb
Weekday peak time management (Monday to Friday)
Downstream
When does it apply?
1600-2100
Threshold 500MB 1200MB 3000MB
Percentage Throttled 50% 75% 75%
Throttling duration
Up to 7hrs (Released at 23.00)
Upstream
When does it apply?
1500-2000
Threshold 200MB 700MB 1400MB
Percentage Throttled 50% 75% 75%
Throttling duration
Up to 7hrs (Released at 23.00)
Weekend peak time management (Saturday & Sunday)
Downstream
When does it apply?
1100-2100
Threshold 1250MB 3000MB 7500MB
Percentage Throttled 50% 75% 75%
Throttling duration
Up to 10hrs (Released at 23.00)
Upstream
When does it apply?
1000-2000
Threshold 400MB 1400MB 2800MB
Percentage Throttled 50% 75% 75%
Throttling duration
Up to 10hrs (Released at 23.00)

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