Traffic management trial

STM Trial

Over the coming months, we'll be conducting a trial on the way we manage our network in certain parts of the country. During these months, we'll be making a few changes to our Traffic Management policy, to help us figure out how to improve the quality of service we provide to our customers.

Our Traffic Management policy makes sure our service is fair for everybody, by occasionally moderating speeds for the top 5% of customers who are downloading and/or uploading an unusually large amount of data.

The aim of this trial is to enhance the way we do this, limit the number of people who have their speeds moderated and ultimately improve the service we deliver to all our customers.

Preston
Wigan
Blackpool
Aldershot
Acton
Other areas TBA

Our current trial policy is shown below, however, since it's a trial, it can change at any time. All that means is that it's a good idea to check this page regularly if you live in an affected area and want the latest version.