Phone security
Our Sensitive Information Bureau will help and guide you, if you have been a victim of a nuisance and or malicious phone call.
We understand that malicious and nuisance calls are very distressing and that you may want to speak to someone if you are experiencing calls of this nature. If you would like to talk to someone, please call our free phone number and ask for the Sensitive Information Bureau (S.I.B.) on 0800 953 3333.
Our fully trained Nuisance Call Handlers at S.I.B. can offer advice on coping with unwanted calls, and guide you through some simple basic procedures that may help prevent you from receiving any further calls.
Receiving a malicious call can be very distressing. Here are just a few things you can bear in mind if you do receive an unwanted call:
- Don't enter into any conversation with a suspicious caller and, in particular, avoid emotional outbursts that may encourage the caller to make further malicious calls.
- Don't hang up straight away. Instead, place the receiver beside the phone and ignore it for a few minutes, before replacing it gently
- Don't say anything when you answer a call – a genuine caller will speak first.
- Don't attempt to coax the caller into speaking, if you receive a silent call. Instead, calmly replace the receiver.
- Don't give out any information about yourself or your family, unless you are convinced that you know and trust the caller.
