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Help with malicious calls

If you’re are receiving troublesome calls, contact Customer Care straight away and we’ll do all we can to help. There are 3 types of unwanted calls you might be receiving:

Unsolicited calls

Persistent calls from organisations, which offer information you do not wish to receive.

How can I stop it?
You'll need to register with the Telephone Preference Service (TPS). This will make sure your phone number is not available to organisations that make this type of call. For more information or to register call the TPS registration line on 0845 070 0707, or go to www.tpsonline.org.uk.

Nuisance calls

Excessive amount of 'wrong numbers' or calls at unsociable hours.

Malicious calls

A call containing obscene suggestions, personal threats or abusive language.

How can I stop them?
Our Nuisance Call Bureau (NCB) will help and guide you, if you have been a victim of a nuisance and/or malicious phone call. Just call our free phone number and ask for the NCB on 0800 953 3333.
Note: It may be a criminal offence, under section 43 of the Telecommunications Act 1984, to make a malicious call.

Why not add Anonymous Caller Rejection to your service?

Anonymous Caller Rejection is a service that will reject any callers who withhold their numbers. You can still receive calls from other networks that are unable to give out callers’ phone numbers - such as calls from abroad, analogue mobile phones or payphones. To add this feature contact our Customer Care team on 150 from a Virgin Phone.