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Legal Stuff

¹ Acceptable usage policy applies.

² Copyright owner's permission may be required for the downloading of music. Download time based on 5MB music track file size.

³ Security features not available to Mac users.

⁴Some of our channels may vary depending on which area you live.

⁵ Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 or 03) starting within the Weekend (all day Saturday and Sunday) period. Re-dial before 60 minutes to avoid call charges. For full details of call charges and connection fees which apply to all other chargeable visit our calling costs page.

Free wireless router offer for L and XL: Wireless enabled equipment required. Available to all new Broadband customers taking our Size: L and Size: XL Broadband services (subject to status and credit checks). Wireless router for XXL: Wireless router and adaptor are included your package. Equipment remains property of Virgin Media.

General: Installation charges apply (starting from £35 for standard installation and, subject to availability, from £15 for Quickstart self-install. Quickstart self-install is not available for up to 50Mb broadband). An additional £20 activation fee is payable for 50Mb Broadband. Payment may be required in advance. All prices include VAT. These terms and conditions are in addition to and form part of our standard customer service contract.

Free installation offer: Free installation includes standard and Quickstart installation worth up to £35. This offer is available for online purchases that include cable broadband and phone services as part of a bundle including TV size M+, L or XL on a 12 month contract. The credit will be applied to your first monthly bill. Offer available to new customers only. As part of this offer, Priority install is reduced to £30 (normal price £65). Free installation offer does not include V+ set-up fee (Current V+ set-up fee offer is £75). Free installation offer ends 31st March 2010. Check out the Product terms and conditions. This offer may not be used in conjunction with certain other offers. To see if another offer qualifies for free installation, check that offer's Legal Stuff.

Premium TV services are provided by Virgin Media Entertainment, the trading name of Future Entertainment S.à.r.l which is a subsidiary of Virgin Media Inc. Premium channels or package upgrades, once ordered, must be kept for a minimum of 30 days. (Excludes pay-per-night channels.)

V+HD £75 set-up fee offer: Set-Up fee is £75 with all TV packages for all new Virgin TV customers (subject to status and credit checks). Offer also available to existing Virgin TV size M, TV size M+ (Starter), TV size L and TV size XL customers when they keep their existing set-top box (at a cost of £5 a month) in addition to their new V+HD connection. Offer price of £75 only applies to first new V+HD box set-up. Second and subsequent V+HD box set-up charged at £150 per V+HD box. V+ subscription is included with TV size XL or £5 a month with TV size M, TV size M+ (Starter) and TV size L. Offer ends 31/03/10. Available while stocks last. Existing Virgin TV customers should call 0845 840 7777 to get this offer. (For details about how much it costs to call our team, go to www.virginmedia.com/callcosts). Calls may be monitored. V+HD must be kept for your minimum contract term. V+HD Box may differ to that depicted. V+HD box remains the property of Virgin Media.

Catch-up TV content available for 7 days after broadcast. Once purchased, all chargeable on demand content must be viewed in 24 hours.

Free repairs to set-top boxes excludes mistreatment.