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TV help and FAQs
Got a question about TV? Find the answer here.
ESPN FAQs
- Can I watch ESPN on Virgin Media?
- Which ESPN channels are available?
- What other sports channels are available on Virgin Media?
V+ service FAQs
- What is V+?
- How does V+ compare to Sky+?
- How much does the V+ service cost?
- How do I pause and rewind live TV?
- What is High Definition TV (HDTV)?
- What equipment do I need in order to watch HDTV programmes?
- How is the V+ service different from Virgin TV On Demand?
TV On Demand FAQs
- What is Virgin TV On Demand?
- How is Virgin TV On Demand different from other pay per view services?
- I'm a digital TV customer - how do I get Virgin TV On Demand?
- I'm not a digital TV customer - how do I get Virgin TV On Demand?
Can I watch ESPN on Virgin Media?
Yes, ESPN, ESPN HD, ESPN Classic and ESPN America are all available on Virgin Media as part of the TV XL package. ESPN and ESPN HD will show 46 live Barclays Premier League matches and 23 live Clydesdale Bank Scottish Premier League games.
Back to topWhich ESPN channels are available?
ESPN, ESPN HD, ESPN Classic and ESPN America are all currently available as part of our TV XL package.
Back to topWhat other sports channels are available on Virgin Media?
Virgin Media is still the place to be for sport and our customers can still enjoy all the best sporting action around.
Here's a breakdown of other sports channels available on Virgin Media:
- Sky Sports 1, Sky Sports 2, Sky Sports Collection, ESPN, ESPN HD, ESPN America, ESPN Classic, MUTV.
On top of the premium channels above, Virgin TV customers can also tune into:
- Sky Sports News - available to all TV customers
- Liverpool TV - available to XL TV customers
- At the races - available to all TV customers
- Eurosport & Eurosport 2 - available to L and XL TV customers
- Extreme Sports - available to XL TV customers
See which channels are available with our different TV packages
Back to topWhat is V+?
Our V+ set top box is a smart personal video recorder. It lets you pause, rewind and record live TV - just like a DVD. There are no tapes and no fuss. Plus, all our V+ Boxes are HD ready, so hook them up to a HD-ready TV and you can start watching certain shows in glorious high definition right away.
Find out more about our V+ HD Box
Back to topHow does V+ compare to Sky+?
Just like Sky+, the V+ service lets you pause, rewind and fast forward live TV. However, better than Sky+, your V+ service lets you record two programmes while watching a third. With Sky, you can only record one channel while watching another. What's more, all our V+ Boxes are HD ready, so you can simply connect them to your HD TV and start enjoying HD programmes and films in glorious high definition. Best of all, if your V+ service breaks down, we'll fix it for free, whether it's in warranty or not.
Back to topHow much does the V+ service cost?
To add our V+ service there's a one-off cost of £75 to get you set up, then you simply pay £5 a month for the service. Or choose TV Size: XL and you'll pay the £75 one-off cost, and after that, you can enjoy our V+ HD service for free!
Back to topHow do I pause and rewind live TV?
Simply press the pause or rewind button on your Virgin TV control. As soon as you've pressed pause, your V+ service automatically makes a temporary recording (up to a maximum of 90 minutes) of whatever channel you're watching. That means you never miss a thing!
Back to topWhat is high-definition TV (HDTV)?
High-definition television (HDTV) is a new standard that combines high-resolution picture with Dolby digital surround sound to produce a fabulous TV experience. HDTV means a fantastic picture quality. It's really sharp and clear (up to five times higher resolution than a standard digital TV picture). HD makes TV look incredible, with intensely colourful and stunningly sharp images.
Back to topWhat equipment do I need in order to watch HDTV programmes?
A compatible set top box, like our V+ HD Box, and an HD-ready TV with a HDMI socket.
Find out more about our V+ HD Box
Back to topHow is the V+ service different from Virgin TV On Demand?
The V+ service lets you pause, rewind and record live TV, whereas our On Demand service is like a huge library of movies and programmes that you can access at any time. Every Virgin Media digital TV customer can access our On Demand services. To use V+, you simply need to buy a V+ set top box.
Back to topWhat is Virgin TV On Demand?
Virgin TV On Demand is the new way to relax - more movies, more drama, comedies and kids shows, more everything, and all starting when you say so.
It's like having a DVD library, jukebox and a bunch of the best TV box sets all there to dip in and dip out of. What's more, as well as complete series, there's also the pick of last week's TV programmes, too. So if you've forgotten to record Eastenders from Monday, you can relax, we've done it for you.
All our services on demand work like a DVD, so you can start them, stop them, fast forward and rewind them anytime you like.
Find out more about TV On Demand
Back to topHow is Virgin TV On Demand different from other pay per view services?
Put simply, our Virgin TV On Demand services start when you say they do. So instead having to choose between the 7.00pm showing or the 8.30pm showing, you can start the show when you like, simply by the touch of a button. What's more, you can stop, rewind and pause them when you please. It really is telly that you totally control.
Plus, no other network offers you the chance to watch the best popular drama series in their entirety (and for free if you're on TV: Size XL).
Back to topI'm a digital TV customer - how do I get Virgin TV On Demand?
Just press the 'On Demand', 'Guide' or 'Home' button on your remote control*
Back to topI'm not a digital TV customer - how do I get Virgin TV On Demand?
First you'll need to choose your Virgin TV package. And before you do that, it's a good idea to check if you can get cable services where you live. Just check your postcode on the left on this page to get started.
Back to topChoose your TV package
| Size: M - 45 channels | Size: L - 200 channels | Size: XL - 165 channels |
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£5.50 a month*
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£10 a month*
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£21.50 a month*
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*Plus a Virgin Phone line for £11 a month. These offers require you to pay by Direct Debit and use eBilling. Other options shown below. |
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Or build your own bundleFree installation when you build your bundle online
Broadband+TV+Phone
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The Legal Stuff
If you prefer not to pay by Direct Debit and/or want to receive a paper bill, the monthly price for your Virgin Phone line with these options is: Phone line and non-Direct Debit payment handling: £16; Phone line and paper bill: £12.25; Phone line, non-Direct Debit payment handling and paper bill: £17.25 (£18.50 with mobile broadband paper bill). Prices include a £5 payment handling charge payable to Virgin Media Payments Ltd and/or a paper bill charge of £1.25.
General: Installation charges apply (starting from £30 for standard install and, subject to availability, from £15 for Quickstart self-install). Payment may be required in advance. All prices include VAT. Prices quoted are for payment by Direct Debit and e-billing. If you pay by non-Direct Debit methods you will incur a monthly £5 charge, payable to Virgin Media Payments, for payment handling services. £1 per month added for paper bills (£1.25 after 1 May 2009). These terms and conditions are in addition to and form part of our standard customer service contract.
Premium TV services are provided by Virgin Media Entertainment, the trading name of Future Entertainment S.à.r.l which is a subsidiary of Virgin Media Inc. Premium channels or package upgrades, once ordered, must be kept for a minimum of 30 days. (Excludes pay-per-night channels.)
V+HD £75 set-up fee offer: Set-Up fee is £75 with all TV packages for all new Virgin TV customers (subject to status and credit checks). Offer also available to existing Virgin TV size M, TV size M+ (Starter), TV size L and TV size XL customers when they keep their existing set-top box (at a cost of £5 a month) in addition to their new V+HD connection. Offer price of £75 only applies to first new V+HD box set-up. Second and subsequent V+HD box set-up charged at £150 per V+HD box. V+ subscription is included with TV size XL or £5 a month with TV size M, TV size M+ (Starter) and TV size L. Offer ends 31st December. Available while stocks last. Existing Virgin TV customers should call 0845 840 7777 to get this offer. (For details about how much it costs to call our team, go to www.virginmedia.com/callcosts). Calls may be monitored. V+HD must be kept for your minimum contract term. V+HD Box may differ to that depicted. V+HD box remains the property of Virgin Media.
Catch-up TV content available for 7 days after broadcast. Once purchased, all chargeable on demand content must be viewed in 24 hours.
Free repairs to set-top boxes excludes mistreatment.
