The Legal Stuff

¹ Some of our channels may vary depending on which area you live.

² Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 or 03) starting within the Weekend (all day Saturday and Sunday) period. Re-dial before 60 minutes to avoid call charges. For full details of call charges and connection fees which apply to all other chargeable visit our calling costs page.

SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to network capacity, minimum term contract.

Offer: Available to new customers or existing customers taking an additional cable service (subject to status and credit checks). You must take all services included in this package for at least 12 months. If you change any part of this package, standard prices apply. Not to be used in conjunction with any other offer.

28 day money back guarantee: Available to new customers and existing customers taking a new service. Call us within 28 days of service activation to cancel and we'll refund the 1st month's £25 charge and installation charge. You will only be charged for transactions (calls, texts, purchases, service upgrades) not included in the £25 package. Statutory rights not affected.

General: Installation charges apply (starting from £30 for standard install and, subject to availability, from £15 for Quickstart self-install). Payment may be required in advance. All prices include VAT. Prices quoted are for payment by Direct Debit and e-billing. If you pay by non-Direct Debit methods you will incur a monthly £5 charge, payable to Virgin Media Payments, for payment handling services. £1 per month added for paper bills (£1.25 after 1 May 2009). These terms and conditions are in addition to and form part of our standard customer service contract.

Check out the Product terms and conditions.

Premium TV services are provided by Virgin Media Entertainment, the trading name of Future Entertainment S.à.r.l which is a subsidiary of Virgin Media Inc. Premium channels or package upgrades, once ordered, must be kept for a minimum of 30 days. (Excludes pay-per-night channels.)

V+HD £75 set-up fee offer: Set-Up fee is £75 with all TV packages for all new Virgin TV customers (subject to status and credit checks). Offer also available to existing Virgin TV size M, TV size M+ (Starter), TV size L and TV size XL customers when they keep their existing set-top box (at a cost of £5 a month) in addition to their new V+HD connection. Offer price of £75 only applies to first new V+HD box set-up. Second and subsequent V+HD box set-up charged at £150 per V+HD box. V+ subscription is included with TV size XL or £5 a month with TV size M, TV size M+ (Starter) and TV size L. Offer ends 31st December. Available while stocks last. Existing Virgin TV customers should call 0845 840 7777 to get this offer. (For details about how much it costs to call our team, go to www.virginmedia.com/callcosts). Calls may be monitored. V+HD must be kept for your minimum contract term. V+HD Box may differ to that depicted. V+HD box remains the property of Virgin Media.

Catch-up TV content available for 7 days after broadcast. Once purchased, all chargeable on demand content must be viewed in 24 hours.

Free repairs to set-top boxes excludes mistreatment.