The legal stuff

¹ Acceptable usage policy applies.

² Copyright owner's permission may be required for the downloading of music. Download time based on 5MB music track file size.

³ Security features not available to Mac users.

⁴ Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 or 03) starting within the Weekend (all day Saturday and Sunday) period. Re-dial before 60 minutes to avoid call charges. For full details of call charges and connection fees which apply to all other chargeable visit our calling costs page.

Offer: Available to new customers or existing customers taking an additional cable service (subject to status and credit checks). You must take all services included in this package for at least 12 months. If you change any part of this package, standard prices apply. Not to be used in conjunction with any other offer.

Broadband: Acceptable Use Policy applies. Minimum computer requirements apply. Speed of internet connection assumes components working at optimum speed and capacity.

Free wireless router offer for L and XL: Wireless enabled equipment required. Available to all new Broadband customers taking our Size: L and Size: XL Broadband services (subject to status and credit checks). Wireless router for XXL: Wireless router and adaptor are included your package. Equipment remains property of Virgin Media.

SIM with phone and SIM-only: Virgin Mobile exclusive 'Media' tariffs are available to new and existing Virgin Media customers only (except customers on TV only or Broadband M only packages). If you terminate your contract with Virgin Media you will no longer be eligible for the exclusive tariffs: SIM-only customers will revert to the standard Virgin Mobile tariff closest in value to your monthly tariff the month after termination; SIM with phone customers will revert to the standard Virgin Mobile tariff closest in value to your monthly tariff after expiry of their 12 month Virgin Mobile contract.

General: Installation charges apply (starting from £30 for standard install and, subject to availability, from £15 for Quickstart self-install). Payment may be required in advance. All prices include VAT. Prices quoted are for payment by Direct Debit and e-billing. If you pay by non-Direct Debit methods you will incur a monthly £5 charge, payable to Virgin Media Payments, for payment handling services. £1 per month added for paper bills (£1.25 after 1 May 2009). These terms and conditions are in addition to and form part of our standard customer service contract.

28 day money back guarantee: Available to new customers and existing customers taking a new service. Call us within 28 days of service activation to cancel and we'll refund the 1st month's £25 charge and installation charge. You will only be charged for transactions (calls, texts, purchases, service upgrades) not included in the £25 package. Statutory rights not affected.

Free installation offer: Free installation includes standard and Quickstart installation worth up to £35. This offer is available for online purchases that include cable broadband and phone services as part of a bundle including TV size M+, L or XL on a 12 month contract. The credit will be applied to your first monthly bill. Offer available to new customers only. As part of this offer, Priority install is reduced to £30 (normal price £65). Free installation offer does not include V+ set-up fee (Current V+ set-up fee offer is £75). Free installation offer ends 31 st January 2010. Check out the Product terms and conditions. This offer may not be used in conjunction with certain other offers. To see if another offer qualifies for free installation, check that offer's Legal Stuff.

First 2 months free offer (triple bundles): Offer ends 31/12/09. Available to new customers (subject to status and credit checks). You will receive the first 2 months of your TV, broadband and call package free via credit applied to your bill . Only available when taking at least the following minimum bundle: TV size: M+, broadband size: L (up to 10Mb) and phone size: M (Talk Weekends) at £19.50, when you take a Virgin phone line at £11 per month. During the first 2 monthsyou will be charged for phone line rental (£11 a month) plus any calls outside of your call package, on-demand purchases and service upgrades. Standard prices apply thereafter. If you choose the Talk Evenings & Weekends, Talk Unlimited, Talk International or Talk Mobile call package, the subscription charge for that call package applies for the first 2 months. Downgrading services in your bundle during the minimum period will attract a charge. Customers must retain a minimum of TV size:M+ for duration of contract. Not to be used in conjunction with any other offer.

First 2 months free TV offer (dual bundles) : Offer ends 31/12/09. Available to new customers (subject to status and credit checks). You will receive the first 2 months of your TV service free (currently M+ £5.50, L £10 and XL £21.50) via credit applied to your bill. Downgrading services in your bundle during the minimum period will attract a charge. Customers must retain a minimum of TV size:M+ for duration of contract. Not to be used in conjunction with any other offer.

Check out the Product terms and conditions.