Legal Stuff

¹ Acceptable usage policy applies.

² Copyright owner's permission may be required for the downloading of music. Download time based on 5MB music track file size.

³ Security features not available to Mac users.

⁴ Some of our channels may vary depending on which area you live.

⁵ Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 or 03) starting within the Weekend (all day Saturday and Sunday) period. Re-dial before 60 minutes to avoid call charges. Free calls to Virgin Mobiles available from 1st April 2010. For full details of call charges and connection fees which apply to all other chargeable visit our calling costs page.

SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to network capacity, minimum term contract.

Offer: Available to new customers or existing customers taking an additional cable service (subject to status and credit checks). You must take all services included in this package for at least 12 months. If you change any part of this package, standard prices apply. Not to be used in conjunction with any other offer.

Broadband: Acceptable Use Policy applies. Minimum computer requirements apply. Speed of internet connection assumes components working at optimum speed and capacity.

Free wireless router offer for L and XL: Wireless enabled equipment required. Available to all new Broadband customers taking our Size: L and Size: XL Broadband services (subject to status and credit checks). Wireless router for XXL: Wireless router and adaptor are included your package. Equipment remains property of Virgin Media.

General: Installation charges apply (starting from £35 for standard install and, subject to availability, from £15 for Quickstart self-install). Payment may be required in advance. All prices include VAT.

28 day money back guarantee: Available to new customers and existing customers taking a new service. Call us within 28 days of service activation to cancel and we'll refund the 1st month's £25 charge and installation charge. You will only be charged for transactions (calls, texts, purchases, service upgrades) not included in the £25 package. Statutory rights not affected.

First 2 months free offer (triple bundles): Offer ends 31/08/10. Available to new customers (subject to status and credit checks). You will receive the first 2 months of your TV, broadband and call package free via credit applied to your bill . Only available when taking at least the following minimum bundle: TV size: M+, broadband size: L (up to 10Mb) and phone size: M (Talk Weekends) at £18, when you take a Virgin phone line at £11.99 per month. During the first 2 months you will be charged for phone line rental (£11.99 a month) plus any calls outside of your call package, on-demand purchases and service upgrades. Standard prices apply thereafter. If you choose the Talk Evenings & Weekends, Talk Unlimited, Talk International or Talk Mobile call package, the subscription charge for that call package applies for the first 2 months. Downgrading services in your bundle during the minimum period will attract a charge. Customers must retain a minimum of TV size:M+ for duration of contract. Not to be used in conjunction with any other offer.

Check out the Product terms and conditions.

Premium channels and package upgrades must be kept for at least 30 days. Premium TV Services are provided to you by Virgin Media Entertainment, the trading name of Future Entertainment SARL which is a subsidiary of Virgin Media Inc. You must subscribe to Sky Sports and/or Sky Movies in SD to take these channels in HD. Sky Sports 3 HD and Sky Sports 4 HD are not included; Sky Movies Classic, Sky Movies Premiere +1 not available in HD. £7 per set top box. Future Entertainment SARL is registered in Luxembourg (registered number B145414). Its registered office is at: Mediacenter, Betzdorf, 11 rue Pierre Werner, L-6832, Luxembourg.

Free repairs to set-top boxes excludes mistreatment.