The Legal Stuff

¹ Acceptable usage policy applies.

² Security features not available to Mac users.

³ Copyright owner's permission may be required for the downloading of music. Download time based on 5MB music track file size.

⁴ Some of our channels may vary depending on which area you live.

⁵ Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 or 03) starting within the Weekend (all day Saturday and Sunday) period. Re-dial before 60 minutes to avoid call charges. For full details of call charges and connection fees which apply to all other chargeable visit our calling costs page.

SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to network capacity, minimum term contract.

Offer: Available to new customers or existing customers taking an additional cable service (subject to status and credit checks). You must take all services included in this package for at least 12 months. If you change any part of this package, standard prices apply. Not to be used in conjunction with any other offer.

Broadband: Acceptable Use Policy applies. Minimum computer requirements apply. Speed of internet connection assumes components working at optimum speed and capacity.

Free wireless router offer for L and XL: Wireless enabled equipment required. Available to all new Broadband customers taking our Size: L and Size: XL Broadband services (subject to status and credit checks). Wireless router for XXL: Wireless router and adaptor are included your package. Equipment remains property of Virgin Media.

General: Installation charges apply (starting from £35 for standard install and, subject to availability, from £15 for Quickstart self-install). Payment may be required in advance. All prices include VAT. Prices quoted are for payment by Direct Debit and e-billing. If you pay by non-Direct Debit methods you will incur a monthly £5 charge, payable to Virgin Media Payments, for payment handling services. £1 per month added for paper bills (£1.25 after 1 May 2009). These terms and conditions are in addition to and form part of our standard customer service contract.

28 day money back guarantee: Available to new customers and existing customers taking a new service. Call us within 28 days of service activation to cancel and we'll refund the 1st month's £25 charge and installation charge. You will only be charged for transactions (calls, texts, purchases, service upgrades) not included in the £25 package. Statutory rights not affected.

Free installation offer: Free installation includes standard and Quickstart installation worth up to £35. This offer is available for online purchases that include cable broadband and phone services as part of a bundle including TV size M+, L or XL on a 12 month contract. The credit will be applied to your first monthly bill. Offer available to new customers only. As part of this offer, Priority install is reduced to £30 (normal price £65). Free installation offer does not include V+ set-up fee (Current V+ set-up fee offer is £75). Free installation offer ends 31st March 2010. Check out the Product terms and conditions. This offer may not be used in conjunction with certain other offers. To see if another offer qualifies for free installation, check that offer's Legal Stuff.

First 2 months free offer (triple bundles): Offer ends 31/03/10. Available to new customers (subject to status and credit checks). You will receive the first 2 months of your TV, broadband and call package free via credit applied to your bill . Only available when taking at least the following minimum bundle: TV size: M+, broadband size: L (up to 10Mb) and phone size: M (Talk Weekends) at £19.50, when you take a Virgin phone line at £11 per month. During the first 2 monthsyou will be charged for phone line rental (£11 a month) plus any calls outside of your call package, on-demand purchases and service upgrades. Standard prices apply thereafter. If you choose the Talk Evenings & Weekends, Talk Unlimited, Talk International or Talk Mobile call package, the subscription charge for that call package applies for the first 2 months. Downgrading services in your bundle during the minimum period will attract a charge. Customers must retain a minimum of TV size:M+ for duration of contract. Not to be used in conjunction with any other offer.

First 2 months free TV offer (dual bundles) : Offer ends 31/03/10. Available to new customers (subject to status and credit checks). You will receive the first 2 months of your TV service free (currently M+ £5.50, L £10 and XL £21.50) via credit applied to your bill. Downgrading services in your bundle during the minimum period will attract a charge. Customers must retain a minimum of TV size:M+ for duration of contract. Not to be used in conjunction with any other offer.

Check out the Product terms and conditions.

Premium TV services are provided by Virgin Media Entertainment, the trading name of Future Entertainment S.à.r.l which is a subsidiary of Virgin Media Inc. Premium channels or package upgrades, once ordered, must be kept for a minimum of 30 days. (Excludes pay-per-night channels.)

V+HD £75 set-up fee offer: Set-Up fee is £75 with all TV packages for all new Virgin TV customers (subject to status and credit checks). Offer also available to existing Virgin TV size M, TV size M+ (Starter), TV size L and TV size XL customers when they keep their existing set-top box (at a cost of £5 a month) in addition to their new V+HD connection. Offer price of £75 only applies to first new V+HD box set-up. Second and subsequent V+HD box set-up charged at £150 per V+HD box. V+ subscription is included with TV size XL or £5 a month with TV size M, TV size M+ (Starter) and TV size L. Offer ends 31/03/10. Available while stocks last. Existing Virgin TV customers should call 0845 840 7777 to get this offer. (For details about how much it costs to call our team, go to www.virginmedia.com/callcosts). Calls may be monitored. V+HD must be kept for your minimum contract term. V+HD Box may differ to that depicted. V+HD box remains the property of Virgin Media.

Catch-up TV content available for 7 days after broadcast. Once purchased, all chargeable on demand content must be viewed in 24 hours.

Free repairs to set-top boxes excludes mistreatment.